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FAQs for Reviewers

For those reviewers who submitted a review as part of an incentive program, please keep a few key points in mind:

  • Only published reviews are eligible for an incentive. If a review did not meet our Guidelines and was not published, the reviewer will not be eligible for an incentive for that review. We do, however, encourage that reviewer to submit reviews in future incentivized review campaigns they remain eligible for.
  • We could not verify your identity. If we required additional information from you, we may have reached out to you for additional information, during which time both your review publication and incentive were paused. Responding to our request may allow us to publish the review and provide you with your gift card.
  • The review was submitted after the incentive expired or after payout limits were reached. Some of our programs offer a limited number of gift cards only, or have an offer that expires after a set period of time. Reviews submitted after the thresholds have been met would not qualify for a gift card.
  • The gift card confirmation link was not clicked on. To ensure our gift cards are going only to valid emails, we send a confirmation email containing a link that must be clicked on before the actual gift card is sent.

In all cases, please double check your Spam and Trash accounts for our gift card offers before reaching out to our support team.

A note on fraud. Gift card codes are unique, and may only be used only by those who have access to the email the cards were originally sent to. Please know that we are able to track gift card balance and identify whether a gift card has been redeemed and used. Illegitimate requests for an incentive, as well as any fraudulent activity related to leaving reviews in exchange for an incentive, may result in removal from our reviews incentive program.

Users who submit a review on our site agree to opt-in to future communications from us as outlined in our site terms. Any user who does not wish to receive these notices may choose to opt-out of our email program by clicking on the “unsubscribe” link provided in these emails.

Your submitted review may not be displaying because i) it is waiting to be reviewed by our team, ii) the review failed to meet one or more of our Reviews Guidelines, or iii) the review was not otherwise eligible for publication (for example, if the review was submitted in an unsupported language).

NOTE: To protect the integrity of our reviews program, reviews are disabled if we do not feel confident we have verified the identity of the reviewer. In these cases we will reach out to reviewers requesting additional information. Though no guarantee, responding to these emails with helpful information can aid our investigation and lead to publication of your review.

As per our reviewer policies, we will never make an edit that would change the original intent of a review. However, we may make simple edits to correct typos or remove non-standard characters. Edits may also be made to hide sensitive data, such as personally identifying information, or private contract terms that are not intended for public disclosure. The reviewer will not be notified about these edits, which are made at the discretion of Propryte.

If a review does not pass our QA process or is identified by our team as not meeting our Community Guidelines, the review will not be published. Reviews that are not published do not qualify for an incentive, even when submitted in response to an incentive offer. Users may submit another review that meets our guidelines.

In short, possibly. When submitting a review, you are agreeing to our site guidelines, and that all content submitted meets our guidelines. Our site has the right to seek legal action against any reviewer who submits a review containing fraudulent, or misleading, information.

We believe property reviews should be based off of actual experience. Visiting a model/demo flat is not the same as real experience, and as such a reviews are considered as secondary experience review.

To prevent a single reviewer from overly influencing the reviews of the property, only a single review is allowed by a reviewer for the same property at a given time.

We understand that experiences with a property can change over time, and we believe an updated review allows a new opinion to be expressed. However, we only allow a single review from an individual reviewer to be published at any time for any one property, and require at least six months to pass before a new review for the same property may be accepted.

Our team may make simple edits, such as typos or spelling corrections, upon receipt of a request from the original reviewer. The request must be sent from the email address used to submit the original review, as only the actual reviewer is entitled to direct us to edit their review.

We cannot otherwise edit the content of a previously published review. Instead, reviewers may replace existing reviews at any time by submitting a new review for a property they have previously reviewed. The updated review will then be re-evaluated by our QA team. Only a single review is allowed by a reviewer for the same product at a given time, and if published the new review will replace the original.

If it has been less than six (6) months since the review was originally submitted, please notify our team of the submission to ensure our team treats the review appropriately. Failure to contact our team will result in the new submission being disabled. Please note that reviews submitted within a six (6) month window for the same product are regarded as edits, and are not eligible for any incentive offer the reviewer may have received.

To request a review to be removed, any reviewer may send us an email, explaining which review they want to remove and the rationale for such removal (for our records). The request must be sent from the email address used to submit the original review, as only the actual reviewer is entitled to direct us to remove their review.

Once we disable an existing review, a reviewer always has the option to submit a new review for the product for evaluation by our QA team. If it has been less than six (6) months since the review was originally submitted, please notify our team of the new submission to ensure our team treats the review appropriately. Failure to contact our team will result in the new submission being disabled. Please note that reviews submitted within a six (6) month window for the same product are regarded as edits, and are not eligible for any incentive offer the reviewer may have received.

Sensitive information may include, but is not limited to:

  • Personally Identifying Information. Information, such as email addresses, physical addresses, phone numbers, names, or other details that could help identify an individual.
  • Confidential Contract Terms. Contracts between two parties often contain sensitive information that may not be intended for public disclosure such as pricing information, account service details, or other terms.
  • Potentially Harmful Information. Any other information that we in our reasonable discretion determine could be detrimental to the interests of a reviewer, vendor or another individual.

In such cases the text [SENSITIVE CONTENT HIDDEN] will be displayed in place of the original text.

Every review submitted to our site is manually evaluated by our Quality Assurance team to ensure published reviews meet our site guidelines. While the QA teams work diligently, it can take up to two (2) weeks to process reviews. If it has been more than two (2) weeks since your submission, you may assume that either our QA teams were either unable to validate your identity or your review did not meet our criteria for publication.

We are dedicated to connecting property buyers and vendors by being the largest, and most trustworthy, source of property reviews. To achieve this end, all reviews are manually reviewed by a dedicated Quality Assurance team. Any signs of reviews fraud result in the review being disabled. Users who are found to have committed fraud may have their accounts banned, with associated reviews removed across all properties, and would not be allowed to submit future reviews. If your reviews have been marked as fraudulent, you may receive a note indicating such. We understand that you may not agree with our decision, but please know much consideration is given before flagging and closing any user’s account.

Reviews may be flagged as potentially fraudulent by the vendor, other reviewers, or during our internal audits of our reviews database. At these times, we may ask for more information, such as proof of use, in order to better understand if the review in question does meet our guidelines. If a review is found to be in violation of our guidelines, it will be removed.

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