Guidelines & Tips for writing a helpful review
Consider these tips for writing reviews which could help buyers similar to you.
- Be specific. Instead of just saying that you like the property, say why. What features do you love? Use clear examples of specific experiences- the more details, the better.
- Be readable. Reviews need to be readable for others. Use proper grammar, avoid excessive capitalization or punctuation, and be sure to check your spelling. (We may correct your review based on our standards.)
- Be objective. Try to highlight both positives and negatives in your review, even if your experience skews heavily in one direction.
- Be recent. The best reviews are those written about current experiences, and max within a month of possession.
- Be relevant. While we provide an open forum, please ensure your review is useful to other property buyers. Avoid off-topic discussions or personal opinions not relevant to your direct experience.
- Be yourself. Don't post as, or pretend to be, someone else, and do not say you're associated with a person or organization with which you are not. Use your real name, email address with us so we can verify your identity.
- Be honest. Share your real experience with the builder and property. Don't try to boost or lower the ratings of a builder of "game" the system.
- Keep your focus on the project. Don't promote or disparage other projects or builder in a review. Keep your comments focused on the experience you had with the builder you are reviewing.
- Don't review your own project, or a competitor's. We don't allow builders and their employees to review their own products or the products of their competitors.
- Don't write abusive, hateful, threatening, or harassing content. Avoid personal threats, hate speech, obscenities, or inflammatory language.
- Don't include others personal information. Don't post information that can be used to identity another individual or compromise their privacy.
Why might my review be rejected or removed?
The most common reason a review is not published is the inability to verify identity, so be sure to provide sufficient information or log in using your regular mail. If we determine a review violates our publishing guidelines, we may not publish the review.
You can refer to our full set of Community Guidelines and our FAQs.