I met Mr. Axxxxx , Assistant manager – Sales (+91 950002xxxx, xxxxxx@casagrand.co.in) in Casagrand castle site and was looking for a property in 2019. He was informing about the upcoming property cashew and shared the plan with us and told us that the bookings for this will be opening only in April 2020, but we are taking a lakh fully refundable advance as this will give you privilege to book the house you need one week prior before we open the book for general public. Also he assured via email that this will be refunded within 30 days if you plan to cancel the booking. We didn’t receive any calls till mid of April. By third week of April Mr. Arul called and informed that we can visit the site that weekend and choose the house. Me and my husband told that we are struck in coimbatore and couldn’t able to make it by the weekend because of lockdown. Mr. Arul told that that’s completely fine and because of covid the bookings are also not as usual and we can come anytime later as well. In the month of June 2020 we got an epass and got back to Chennai due to my mother in law’s health issues. Which also resulted in spending a lot of money month on month from our hands. With this situation me and my husband decided that a housing loan will be an additional burden and planned to cancel the booking.

We again wrote a mail to Mr. Arul as he requested and waiting for the refund till date. We are disheartened with the escape behaviour of Mr. Arul and Casagrand team. The interest and customer service they provided to recruit a customer, if they use 10% of it to make sure that they help the customers at difficult time Casagrand wouldn’t be having such a bad name in retention. I will make sure that I will get my money back legally, this review is only for making public aware how bad you will be treated when you are not continuing your association with a brand.