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How to Register a Complaint in RERA? Know the Procedure step by step


The Aggrieved buyer can register a complaint in RERA under Section 31 of the Real Estate (Regulation and Development) Act, 2016 either with the RERA Authority or the adjudicating officer. Such complaints may be against developers, promoters, allottees and/or real estate agents. And this article will help you to know the procedure and documents you may need to register a complaint in RERA

To minimize the issues related to real estate the union government has introduced the Real Estate (Regulation and Development) Act, 2016 short form RERA Act, 2016 which came into effect on 1st May 2016.

Read about What is RERA and What are the benefits?

This act also ensures transparency in the project approvals and provides proper information about the builder and establishes an adjudicating mechanism for quick dispute redressal. According to the RERA Act, the developer cannot make any alterations & additions to the sanctioned plans which were agreed upon prior to or without the written permission of the home buyer.

When can you register a complaint in RERA?

You can file a complaint under the following conditions

  • Delay in the Handover.
  • False advertising of projects.
  • A discrepancy in the registration.
  • Excessive advance payments.
  • Structural Defects.
  • Not registering the projects.

The State governments have framed out their own applications and procedures, through which complaints can be made. Any complaint under the RERA is required to be in the form prescribed under the respective rules.

The complaint can be registered with respect to a developer and project registered under RERA, within the prescribed time limit, for violation of any provisions of the act or the rules and regulations framed under RERA.

How to register my complaint?

Step 1: Find out your State’s RERA website.

If you want to file a complaint in RERA and it’s authority, first, you have to visit the state’s official website and look for the complaint registration form/ section, where you can register your complaint.

For instance complaint in Tamilnadu RERA can be registered through TNRERA Official website

You can check complaint fee details using this link. And find the respective application form in Downloads & Links > Downloads > Complaint Registration.

Click here to find other state’s official RERA websites

Step 2: Fill the application form

Once the aggrieved buyer lands on the application form, He/She needs to fill following details including Name, Communication Address, Contact details & project details in order to receive future communication from the department along with the reason for filing a complaint, supported by relevant documents which important for adjudication.

Step 3: Fee payment

Once you fill the form, the buyer needs to pay a fee to process the complaint, which varies from Rs 1,000/- to Rs. 5,000/- according to your state and same can pay through various modes such as online or offline mode.

Step 4: Complaint acknowledgement

After payment, the user may receive a notification through SMS and email that payment/ complaint has been filed successfully along with the tracking link on RERA’s website.

Step 5 : Proceedings

After receiving the complaint, the regulatory authority holds an inquiry bench giving a fair chance to the involved parties to put across their word as a reasonable opportunity. But it is the sole discretion of the concerned authority whether the grievances of the consumer would be heard by a single bench member or any member of the authority.

According to rules, the said complaint in RERA has to be settled within 60 days from receiving.

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